This Privacy Policy governs the manner in which TransVoyant (“TransVoyant,” “we” or “us”) collects, uses, maintains and discloses information collected from users ( “you” or a “User”) of the www.transvoyant.com website (the “Site”), through the software applications made available by us for use on or through computers or mobile devices (the “Apps”), through our social media pages that we control from which you are accessing this Privacy Policy (collectively, our “Social Media Pages”) and other products and services offered by TransVoyant in connection with which you are accessing this Privacy Policy (collectively, including the Site, the Apps and the Social Media Pages, the “Services”). By providing Personal Information to us or using the Services, you agree to the terms and conditions of this Privacy Policy.

EU-U.S Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)

TransVoyant complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. TransVoyant has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. TransVoyant has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

In compliance with the EU-US Data Privacy Framework Principles, TransVoyant commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles.  European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact TransVoyant at support@transvoyant.com.

TransVoyant has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.  See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2

Please note that we are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Personal Information

Personal Information We May Collect

“Personal Information” is information that identifies you as an individual or relates to an identifiable person, including:

• Name
• Email address
• Address
• Telephone number
• Social media account IDs
• Job application information for US-based positions

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

How We May Collect Personal Information

We and our service providers may collect Personal Information from:

• You, when you voluntarily provide it to us through the Services
• You, when you request access to our whitepapers, webinars, and industry briefs that are hosted on affiliated sites
• You, when you apply online for a job with us for US-based positions
• Your employer, if you are issued an account to use the Apps as a part of your job
• Social media sources when you follow us or reference us in posts

How We May Use Personal Information

TransVoyant may use Personal Information for the following purposes:

• To respond to your inquiries and fulfill your requests.
• To send administrative information to you, such as information regarding the Services and changes to our terms, conditions and policies.
• To send periodic emails to you, including emails promoting our products and services. You may unsubscribe from receiving marketing emails from us by following the unsubscribe instructions at the bottom of each such email.
• For our business purposes, such as data analysis; audits; developing new products; enhancing, improving or modifying our Services; identifying usage trends; determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
• As we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

How Personal Information May Be Disclosed

We do not sell, trade, or rent your Personal Information. Your Personal Information may be disclosed by us in the following ways:

• To our third-party service providers that perform marketing and lead generation activities. We maintain contractual relationship with any of these types of providers to ensure that they adhere to the same Privacy Principles as we do.
• To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
• As we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

What Personal Information We Process for Our Customers

Through the use of our products and services, our customers may transfer personal data to us. Some of this data may contain your personal information. This information is limited to:

• Name
• Email
• Phone number (if you decided to opt-in for text messages)
• Address of a shipment we track (it may be your home address)

How We Process Personal Information for Our Customers

The above personal information will only be used to track a shipment our customer is sending to you. The information is only used to track and verify the shipment and is not used in research or aggregations unless stripped of any personally identifiable attributes.

Other Information

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

• Browser and device information
• App usage data
• Information collected through cookies, pixel tags and other technologies
• Demographic information and other information provided by you
• Aggregated information

How We May Collect Other Information

We and our third-party service providers may collect Other Information in a variety of ways, including:

• Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using. We use this information to ensure that the Services function properly.
• Through your use of the App: When you use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device information.
• Using cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to maintain your login session, collect information such as browser type, time spent on the Services, pages visited, language preferences and other anonymous traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively and to personalize your experience while using the Services. We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions about them. Cookies further allow us to select which content is most likely to appeal to you and display it while you are on the Services. We may also use cookies to track responses to our marketing or advertisements.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies, or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept these cookies, you may experience some inconvenience in your use of the Services. For example, we may not be able to recognize your computer, and you may need to log in every time you visit the applicable Services.

• Through website usage analytics:
  • We use Google Analytics, which uses cookies and other, similar technologies to collect information about use of the Sites anonymously and reports website trends, without identifying individual visitors. This information, which Google may collect by tracking a user’s behavior across third-party websites, helps us to learn more about our users. You can learn about Google’s practices in connection with this information collection and opt out of it by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
  • We use HubSpot for website analytics and to process contact form submissions on our website. These website analytics are anonymous until you send us a form submission with your contact information.
• Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users, measure the success of our marketing campaigns and compile statistics about use of the Services.
• Using Adobe Flash technology (including Flash Local Shared Objects (“Flash LSOs”)) and other similar technologies: We may use Flash LSOs and other technologies to, among other things, collect and store information about your use of the Services. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with the Services or our online content.
• IP Address: Your IP address is an identifier that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating the Services’ use levels, helping diagnose server problems and administering the Services.
• Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower, Bluetooth, or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such use of your device’s location, but, if you do, we may not be able to provide you with the applicable personalized services and content.
• From you: Information such as your preferred means of communication is collected when you voluntarily provide it. Unless combined with Personal Information, it does not personally identify you.
• By aggregating information: Aggregated Personal Information does not personally identify you or any other User.

How We May Use and Disclose Other Information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information.

Under certain circumstances TransVoyant may remain liable for the acts of Third Parties who perform services on our behalf for their handling of Personal Data that we transfer to them.

Please be aware that TransVoyant may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

We may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.

How We Protect Personal Information

We seek to use reasonable organizational, technical and administrative measures to protect against unauthorized access, alteration, disclosure or destruction of Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.

EU General Data Protection Regulation (GDPR) Compliance

TransVoyant has setup a process to comply with GDPR-related requests about your personal information. If you have a question or concern about your personal data that we may have collected, please contact us at support@transvoyant.com. See the Right of Access section below for more information.

Right of Access and Choices

You have a number of rights when it comes to your personal information. You can exercise any of these rights by contacting us through our email, phone or mailing address in the “Contacting Us” section below.

• The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your Personal Information and your rights. This is why we’re providing you with the information in this Policy.
• The right of access. You have the right to obtain access to your Personal Information, so you’re aware and can check that we’re using your information in accordance with data protection law.
• The right to rectification. You are entitled to have your Personal Information corrected or amended if it is no longer inaccurate or incomplete or, as the case may be, collected in violation of the EU-US Data Processing Framework.
• The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your Personal Information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
• The right to restrict processing. You have rights to ‘block’ or suppress further use of your Personal Information. When processing is restricted, we can still store your Personal Information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future.
• The right to object to processing. You have the right to object to certain types of processing, and may change your preferences as described above.
• The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator:
• The right to opt-out or withdraw consent. If you would like to opt-out or if you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time. You can withdraw your consent to the processing of your personal information at any time.

If you would like to review, correct, update, suppress or delete Personal Information that you have provided to us, or opt-out, you may contact us at support@transvoyant.com. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have it suppressed from our database, or otherwise let us know what limitations you would like to put on our use of the Personal Information you have provided to us. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

Third Party Websites

You may find content on our Services that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for their practices. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or our affiliates.

Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Use of the Services by Minors

The Services are not directed to individuals under the age of thirteen (13), and we request that these individuals not provide Personal Information through the Services.

Cross-Border Transfer

The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. We use 3^rdparty data centers in the United States for hosting the servers and databases powering the Services. Your personal data will be stored on these servers in an encrypted form which is only readable by us. By using the Services, you consent to the transfer of information to the United States, which may have different data protection rules than those of your country.

Changes to this Privacy Policy

TransVoyant has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of the document, and any changes will become effective when we post the revised Privacy Policy to the Services. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Your use of the Services following these changes means that you accept the revised Privacy Policy.

Contacting Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

TransVoyant, Inc.
Attn: Customer Support

5845 Richmond Highway
Alexandria, Virginia 22303
(703) 778-3500
support@transvoyant.com

Because email communications are not always secure, please do not include other sensitive information in your emails to us.