Supply Chain Services

The first line of support to continuously monitor and intervene when the actual performance of the global end-to-end supply chain deviates from the plan. This service is supported by a virtual team that can be configured to your ways of working and powered by our Supply Chain Intelligence & Apps offerings​

Challenges

LIMITED VISIBILITY

Inability to see and understand in real-time what is occurring across the global end-to-end supply chain leads to errors in planning and execution

LIMITED TOOLS

The lack of modern tools and technology to support effective collaboration across functional silos and with trading partners prevents proactive intervention

LIMITED RESPONSE TIME

Reacting to delays or disruptions after they have occurred is costly, inefficient, and detrimental to the customer experience

Benefits

REAL-TIME MONITORING

Continuously measure operational performance against the plan as well as the quality, timeliness, and completeness of all required data streams

PROACTIVE INTERVENTION

The first line of support to intervene when performance does not go as planned based on standard operating procedures and workflows

COLLABORATION

Access and availability to information for cross-functional team members and trading partners alike to support continuous improvement

TransVoyant 24/7 Global Monitoring Team​

Issue/Alert

Identify exception-based alerts generated via solution configured with predefined business rules and thresholds

Analyze & Review

Event-based impact analysis to better understand what is happening

Notify & Resolve

Notify internal/external partners based on predetermined levels of escalation

Report & Record

Record all communication from cross-functional teams and Third-Party Logistics Providers and continue to actively monitor until intervention is resolved

Validated Outcomes​

SERVICE

Improved on time in full by 3% and recalibrated inventory/safety stock levels during the transition from 85% air freight to 80% ocean freight delivery model – leading global electronics manufacturer

COST

3% annual reduction of Cost of Goods Sold – world-leading supplier of nutritional goods

RESILIENCY

1 million+ avoided discards and counting due to proactive intervention – top 5 global pharma manufacturer

Download 'Done For You' Virtual Control Tower Services Brochure

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