24/7/365 proactive support to manage and fix when actual supply chain performance does not go as planned. Powered by TransVoyant Platform, proven processes, and an experienced international team.
Challenges
LIMITED VISIBILITY
Inability to see and understand in real-time what is occurring across the global end-to-end supply chain leads to errors in planning and execution
LIMITED TOOLS
The lack of modern tools and technology to support effective collaboration across functional silos and with trading partners prevents proactive intervention
LIMITED RESPONSE TIME
Reacting to delays or disruptions after they have occurred is costly, inefficient, and detrimental to the customer experience
Benefits
REAL-TIME MONITORING
Continuously measure operational performance against the plan as well as the quality, timeliness, and completeness of all required data streams
PROACTIVE INTERVENTION
The first line of support to intervene when performance does not go as planned based on standard operating procedures and workflows
COLLABORATION
Access and availability to information for cross-functional team members and trading partners alike to support continuous improvement
TransVoyant Care Services
FLEXIBLE & DISCIPLINED
AI-driven service supported by a technology platform and global team that adapts to your processes and procedures
TIMELY & ACCURATE
Continuously measure and improve operational performance versus your plan as well as the quality, timeliness, and completeness of all trading partner data
FOCUSED & ACCESSIBILE
Access to timely and accurate information for internal, customer and trading partner collaboration to quickly solve problems
RAPID INNOVATION
Technology, tooling and global data for continual innovation to enhance supply chain performance on the fly
Validated Outcomes
SERVICE
Improved on time in full by 3% and recalibrated inventory/safety stock levels during the transition from 85% air freight to 80% ocean freight delivery model – leading global electronics manufacturer
COST
3% annual reduction of Cost of Goods Sold – world-leading supplier of nutritional goods
RESILIENCY
1 million+ avoided discards and counting due to proactive intervention – top 5 global pharma manufacturer
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