Understand

Seeing your living business is a necessary first step, but not enough for continuous improvement. You must continually understand, in real-time, your own global business behavior and the behavior of the world around you in order to automate the routine, manage by exception, and proactively capture opportunities and mitigate risk.

You need to know how your global business behaves in the past, present and future. You need to know this behavior all the time to achieve continuous data-driven decision making. Intelligent, continually learning machines must identify trends, opportunities and risks from the sea of flowing information, so you understand the behaviors that impact customers and shareholders.

Digital enterprises must understand their own behavior, the behavior of their suppliers, business partners and customers across all modes, nodes and channels of engagement. Behaviors such as past, present and future arrival times, customer demand patterns, service levels, lead times, cycle times, variability and inventory efficiency are critical to driving continuous, proactive decisions for business improvement.