Tag: service levels

A Short Guide on Service Level Metrics and Service Level Planning

Large amounts of behavior variability exist from the time a customer issues a purchase order to the time the supplier’s truck arrives to the customer and the customer inspects the goods to ensure they received what was ordered and there are no damages.  For an enterprise to continually improve, it must measure key metrics during this process.  A company should measure if the quantity shipped was the quantity the customer requested, did it ship on…
Read more